Refund policy

   RETURNS AND EXCHANGES

At Farnley's Yamaha we want to make sure you are 100% satisfied with your purchase & have made our return & exchange system very simple.

You have the right to a refund or exchange if you are unhappy with the size or fit of your item or if your item is faulty. Simply return it to us within 21 days from the date of purchase.

* Note: we do not allow refunds or exchanges on sale items. Refunds or exchanges do not include if you change your mind on your purchased product.

 

REFUNDS FOR FAULTY ITEMS

  • You pay to return the item to us
  • We’ll refund the full item amount + your cost to return the goods
  • $0 handling fee

 

EXCHANGES

* We do not offer exchanges if you change your mind on a product. Exchanges are only valid if the product is either faulty or the incorrect size. Exchanges will only be sent out once we have received the returned item. If the required item is out of stock a refund will be issued.

For an exchange due to faulty item

  • You pay to return the item to us
  • We’ll refund your cost to return the goods
  • We’ll send your exchange item for free
  • $0 handling fee

For an exchange due to incorrect size

  • You pay to return the item to us
  • $0 handling fee
  • Please note no refunds on sale items

 

RETURNS & EXCHANGES RULES OF THUMB

All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty) within 21 days of purchase. Please ensure all returned items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.

All clothing and life vests can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. 

To lodge a return please contact sales@farnleysyamaha.co.nz. A form will be emailed to you to fill out prior to returning any item back. 

 

CANCELLING YOUR ORDER

Please kindly note, once an order and payment has been processed the order cannot be changed or cancelled. We pack orders quickly, which means we can't make any changes once you've placed it.

You can return your order to us once you have received it.